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Complaints & Cancellation Policy

Cancellation/Missed Appointments

Should you need to cancel your appointment with us, we request at least 24 hours’ notice. This enables us to make alternative arrangements for this appointment slot. If you should “Fail to Attend” an appointment with one of our Hygienists then this will incur a charge of currently £25.50 per 30min appointment.

No Tolerance

Castle Street Dental Practice will not tolerate any person who is abusive or violent to any members of staff, patients or guests of our practice.

Complaints

We are keen to hear back from you if you think what we offer can be improved and we will be interested in helping you if we could have done better. We are passionate about offering good care and continually learning to do this better. Please raise this informally with your Dentist or Hygienist or our Practice Manager Miss Samantha Seager who can be contacted on 01227 761111 samantha.seager@castlestreetdental.co.uk

Our in house suggestion and complaints procedures comply with current guidelines.

If patients are not satisfied with the result of our procedure then a complaint can be made to:

The Dental Complaints Service (08456 120 540) for complaints about private treatment, The General Dental Council 37 Wimpole Street London W1M 8DQ

The Care Quality Commission at Citygate, Gallowgate, Newcastle-upon-Tyne NE1 4PA

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69 Castle Street,
Canterbury,
Kent.
CT1 2QD

"We're open late"

These hours refer to reception. The surgery times are a little shorter to allow for us to ensure facilities are clean and everything in its place.

Monday - Thrusday 9.00 am - 8.00pm
Friday 9.00 am - 5.30pm
Saturday  9.00 am - 2 pm
Sunday & Bank Holidays CLOSED