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Covid-19 Message to patients of Castle Street Dental Practice

As you are aware, we are experiencing some unique and challenging situations during this covid-19 outbreak.

The most recent guidance from our chief dental officer of NHS England which was published on the 25th March now states that we cannot see patients face to face until further notice.

All dental practices NHS or private now have to establish a remote urgent care service, providing telephone triage for our patients with urgent needs.

This will include:

  • Advice
  • Analgesia (appropriate pain killers)
  • Antimicrobial (anti-biotics if required)

If a prescription is required, these will be remotely prescribed and emailed straight to the pharmacy for patient collection.

If your condition cannot be managed by these means, then we would need to refer you to the Local Urgent Dental Care system.

These systems have been established to meet the distinct needs of the following groups within the population with urgent dental care needs:

  • Patients who are possible or confirmed COVID-19 patients – including patients with symptoms, or those living in their household
  • Patients who are shielded – those who are at most significant risk from COVID-19
  • Patients who are vulnerable / at increased risk from COVID-19
  • Patients who do not fit categories 1 to 3

Each local Urgent Dental Care system will involve provision at a number of sites in a way that allows appropriate separation and treatment of patients in the categories I have just mentioned.

There is a range of conditions provided by the local Urgent Dental Care system and we will be triaging patients on a case by case basis on the conditions we have been given.

If you have a dental emergency please leave your full name, date of birth, approximately when you last visited this practice plus your contact number and we will ring you back.

With kind regards

Samantha Snoad | Managing Director

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Our professional, experienced team at Castle Street Dental Practice are very pleased to help you.

If you would like to discuss your dental requirements please contact us on 01227 761111.

Alternatively please complete the form and we will be in touch shortly to see how we can help you.

Our clinic is a short walk from the Castle Street car park providing ample parking facilities in the heart of Canterbury, making your visit to see us even easier. The multi-storey car park only charges you for the time you use and you can pay by credit or debit card so it is stress free. We are also a few minutes from walk from both railway stations, including the new high speed services to London St. Pancras. We are actually nearer to Central London by rail than a lot of London is. An increasing number of people now travel out of London to see us.

We look forward to welcoming you to our practice soon.

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69 Castle Street,

"We're open late"

These hours refer to reception. The surgery times are a little shorter to allow for us to ensure facilities are clean and everything in its place.

Monday - Thrusday 9.00 am - 8.00pm
Friday 9.00 am - 5.30pm
Saturday  9.00 am - 2 pm
Sunday & Bank Holidays CLOSED