Late CaNcellation and Failure to attend policy

As of the 01/06/2025 the following changes will be applied:

1. A non-refundable deposit will be required on booking any appointments, with the exception to:

Denplan Care patients, however any appointments that are failed to attend or cancelled with less than 24 hours’ notice will have a charge applied and would require payment before booking another appointment.
Denplan Essentials patients will not require to pay a deposit for the following appointments, however any appointments that are failed to attend or cancelled with less than 24 hours’ notice will have a charge applied and would require payment before booking another appointment.
1. Dental Examination (Check-up)
2. Scale and Polish with the Hygienist or dentist

2. The amount of deposit paid will depend on the length of appointment:

For example, if you call and book a check-up and Hygienist appointment, we would require a £50 deposit (£20 for the check-up and £30 for the hygienist appointment).

Appointment length	Deposit	Late Cancelation or FTA charges
10 or 20 minutes	£20	£20
30 minutes	£30	£30
40 minutes	£40	£40
50 minutes	£50	£50
60 minutes	£60	£60
70 minutes	£70	£70
80 minutes	£80	£80
90 minutes	£90	£90
120 minutes	£120	£120